0800 0608611

Claims process

Claims process

How to make a claim

Making a claim under your warranty couldn’t be easier. Just follow these three steps.

Submit a claim to us using the form below.

Once you’ve completed the 3 steps…

To discuss a repair or submit a warranty claim, please call us on 0800 060 8611, email us or send us a message using the form below. Some of our plans include diagnosis costs so if the fault is a covered item, we’ll settle the diagnosis costs as part of the claim – your claims advisor will confirm if you have diagnosis cover.

What to do once repairs are complete

  • If the repair was carried out by one of our approved garages, you don’t need to do anything as we’ll settle the claim with them directly.
  • If it was carried out by your own garage and we’re either reimbursing them or yourself, we’ll need a copy of the repair invoice along with any service invoices or other documents requested. Please clearly mark the repair code and state who is to be paid. Payments will usually be processed and paid within one working day. 



  • If you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
  • The garage will only be able to carry out the repairs once you have authorised them to do so.
  • You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.

Submit a claim

Submit a claim to us using the form below. 

We’re here to help. Call us free on 0800 060611.

The Gatehouse
Gatehouse Way
Aylesbury, Bucks, HP19 8DB

Tel: 0800 060811
Email: hello@freedomwarranties.co.uk

Registered number: 13261880


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