0800 0608611

Warranty claims process

Warranty claims process

How to make a claim

Make a claim under your warranty in three easy steps. If you need to discuss a repair, please call us on 0800 060 8611, email us or send us a message using the form below. 

Important: All repairs must be authorised by us before work can commence – we won’t be able to pay for any claims if the below process isn’t followed.

Check your cover

Check to see if the fault might be covered, or contact us if you’re not sure. Your vehicle will need to be booked in at a garage – we may be able to arrange this for you depending on the arrangement we have.

Get fault diagnosed

The fault may need to be diagnosed if it isn’t obvious. You’re responsible for authorising the garage to do this and for the costs at this stage. If you have our Gold or Platinum plans and it’s a covered item, we’ll also pay for the diagnosis.

Repair authorisation

Following diagnosis, the garage must get in touch with us before any work is done. If it’s covered, we’ll issue a claims code so the work can begin. You’ll need to authorise the garage to carry out the repairs.

What to do once repairs are complete

  • If the repair was carried out by one of our approved garages, you don’t need to do anything as we’ll settle the claim with them directly.
  • If it was carried out by your own garage and we’re either reimbursing them or yourself, we’ll need a copy of the repair invoice along with any service invoices or other documents we’ve requested. Please clearly mark the repair code and state who is to be paid. Payments will usually be processed and paid the same working day upon receipt of all documents.

 

Please note: 

  • Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure.
  • The garage will only be able to carry out the repairs once you have authorised them to do so.
  • You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.

Submit a claim

Submit a claim to us using the form below. Please make sure your contact details are correct so we can contact you shortly.

We’re here to help. Call our customer care team now on Freephone 0800 060611.

Freedom Warranties

Suite 64 Midshires House
Smeaton Close
Aylesbury, Bucks HP19 8HL

Tel: 0800 060811
Email: hello@freedomwarranties.co.uk

Registered number: 13261880

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